Shipping Policy

  • Availability

    • Please understand, due to a tremendous demand we may occasionally be out of a particular product. If this is the case, we will contact you to find out how you’d like to proceed.

    • If we are unable to reach you after multiple attempts your item(s) will be refunded and you order will be shipped with out the out of stock item(s).

  • Shipping Limitations

    • We do not offer an international shipping option. We cannot guarantee our product’s condition when shipped internationally so we do not ship outside the continental United States.

    • Multiple Shipping Addresses: Each shipping address is treated as a separate order. If you wish to order for multiple shipping addresses, please place each order separately.

    • Please use a street address for shipping purposes, as we CANNOT deliver to P.O. Boxes.

    • Shipments are not signature required. Please make sure you are tracking your package through UPS as these are perishable items and are time sensitive. If there is no one available to receive your package it will be left by the UPS driver. We are not responsible for stolen or perished packages left by carrier. If your package arrives damaged please email our customer service team at with pictures of your box and all labels/stickers on your package along with your order number.

Return Policy

If you experience a problem with your order, please contact us as soon as you receive the package. You MUST contact us by email NO LATER THAN 24 HRS FROM TIME OF DELIVERY. If you are unable to reach a member of our online team by phone you must send an email at

Please review the following EXCEPTIONS of our refund policy:

  • Customer provided an incorrect shipping address when placing the order.

  • Customer selected products or quantities in error.

  • Products were delivered fresh, intact and as described on website, but customer simply did not care for the ‘taste’ of the product or it did not meet their ‘expectations’.

  • Customer DID NOT contact us within 48 hours from the date of delivery.

  • Note: Product prices are subject to change periodically.

  • If an item is “out of stock”, the customer can request a refund OR we can ship when the item becomes available (customer would be responsible for shipping fee).

  • Customer was not home at the time of delivery: Customer should track their order immediately. The contents are perishable and require immediate action in order to ensure your order does not thaw and spoil.


Sliced meats, salamis, and smoked sausages will be packaged separately in their own individual one pound bag, except when you choose the whole option under slicing options we will then package it as one whole piece at the weight it was ordered. All raw products will come vacuum sealed in individual packages (Salami is encased already and does not require individual packaging unless the stick has been cut or sliced). Most of the orders are packed in a reusable, Styrofoam insulated cooler box along with Dry Ice. Alabama and Georgia orders are packed in the carton boxes with corrugated paper isolation and dry ice.

What to do when you receive the order:

  • Please refer to your packing slip to ensure the entire order was packed and processed correctly.
  • After you unpack your order, you can either dispose of the packing materials, or reuse them.
  • Immediately refrigerate or freeze the contents of your order. This is a time sensitive issue and requires immediate action.
  • If you feel like items are missing, please refer to the packing slip. Contact us at within 24 hours of delivery time.
  • If there is any other issue with your order or you have any questions or comments please contact us within 24 hours of your packages arrival at